AI strategy: banks need to have a clear vision on what AI is to achieve; how they want to integrate it within their organization; feasibility and impact of investments and possible consequences on their internal dynamics. Data management: invest in the creation and storage of a large amounts of data to train the AI algorithms. Dividends yielded by AI are related to the quality and the quantity of the data recorded or stored. Internal digitization: digitize processes and operations, promote a pro-technology culture, and familiarize their employees with emerging technologies. It is important to educate them AI will complement and enhance their work and not replace them.